Return Policy

At VivaBella, we strive to ensure your complete satisfaction with our products. If you're not entirely happy with your purchase, our return policy offers a straightforward and hassle-free process.

Eligibility for Returns:

• Time Frame: You have 30 days from the date of delivery to return an item.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.

Return Process:

1. Contact Us: Email our customer service at [service@vivabella.com] to initiate a return. Please include your order number and the reason for the return.
2. Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
3. Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [service@vivabella.com].

Non-Returnable Items:

• Certain items, such as perishable goods, custom products, and gift cards, are not eligible for return.

• If you have any questions about our return policy, please contact us at [service@vivabella.com].